ChatMock Support

Last updated: July 24, 2026

This page provides support information for ChatMock, a creative mockup and scripting app published by Phaapnag.

1. Contact

2. What to include in a support request

• your device model
• your iOS or Android version
• the ChatMock app version, if visible
• a short description of what you expected and what actually happened
• screenshots or screen recordings if they help explain the issue

Do not send passwords, payment details, or other sensitive personal information through email.

3. Common support topics

ChatMock currently focuses on on-device creative editing and export flows. Common questions may relate to:

• importing or editing scripts
• choosing images from the device
• exporting screenshots
• layout or template behavior
• app permissions for photos, files, or sharing

4. Troubleshooting basics

Before contacting support, try:

• closing and reopening the app
• checking that photo or file permissions are enabled for the feature you are using
• making sure there is enough free storage on your device for exports
• retrying the action with a smaller or different image/file if the original asset may be causing the issue
• updating to the latest available app build if a newer build has already been provided to you

5. Privacy and data handling

ChatMock is designed primarily as an on-device creative tool. For the current release plan, normal app usage does not require a user account.

For privacy details, see https://papadev.win/chatmock/privacy.

6. Launch-scope note

For the current public launch scope, ChatMock's primary public surfaces are:

• 即時對話
• 社交貼文
• 相片動態

Some unfinished messaging-style surfaces may remain unavailable in launch builds while support focuses on the public release flow.